Terms & Conditions

Designing The Beautiful Game in partnership with Twofifteen.

Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with www.designingthebeautifulgame.com

These terms and conditions only apply to all sales placed either online, by telephone or in writing, unless otherwise stated.

Pricing

All prices are in £ sterling, exclusive of VAT. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if it is to your benefit.

Deposits

Deposits placed for any order are non-refundable.

Customers Outside The UK

Whilst this website is designed with UK customers in mind, we welcome orders from customers in other countries. Prices include UK Sales Tax (VAT), currently at 20%, which may not be payable by foreign customers; however, additional delivery charges will apply.

Payment

You may pay by any major credit card or debit card or PayPal.

Returns

Each product is printed to order, so unless there is a fault with the item we don’t accept returns.

Product availability

Items shown on this website may not always be in stock. If any of your chosen items are not in stock you will be advised of our best estimate of availability and delivery date within 24 working hours of your order being placed. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by Designing The Beautiful Game to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.

Product images and descriptions

Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.

Accepting orders and security

When you place an order online we will treat it as an offer to buy. If we accept your order, we will send you a confirmation email with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you know.

All order details are confirmed by you when your order is placed, including the billing address, shipping address and garment. When you receive your email confirmation, you will have an opportunity to check these details are correct to make any amendments before the order goes into production. Designing The Beautiful Game cannot replace or refund any orders that are incorrect if they have been printed according to the details you confirmed when the order was placed.

In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method.

Order processing

An order will not be processed until it has been paid in full. Orders are processed from the date and time of payment received, not the date and time it was placed. Our processing cut-off time is 12pm GMT, and all orders paid for after this time will be processed the next working day.

Delivery

All prices exclude delivery and we ship worldwide.

Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM.

Cancellations

Due to the bespoke nature of the products we sell, all cancellations must be requested within 12 hours of your order being placed. After this time, your order will have entered production. If your order has already entered production within 12 hours of your order being placed then acceptance of cancellation requests will be made at our discretion.

If your product, print, or any other embellishments are defective in any way, please refer to our Faulty Goods policy.

Designing The Beautiful Game’s cancellations policy does not affect your Statutory Rights.

Transit damage

All goods are examined in detail prior to dispatch to ensure that they leave the warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.

If an order that has been shipped does not arrive with you within the recommended shipping time, please e-mail us at sales@twofifteen.co.uk with the order number and we will look into this for you. We do have to allow the carrier reasonable time to deliver your order, however after this time has passed we will issue a reprint and dispatch replacements if they are deemed to be lost in transit. Please note we have to be made aware of any orders not received within 28 days of the order being shipped.

Faulty goods

If your goods develop a fault within 28 days of delivery (including goods delivered with a print or manufacturing fault), the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 6 months.

In all queries relating to faulty goods we require customers provide photographic evidence so we can investigate the issue. Once a photo has been received we will investigate and decide whether to accept or reject your claim of a fault. Please note that we judge faults based on a tolerance of up to 2.5cm / 1 inch for print positioning and garment manufacture. These promises do not apply to faults caused by accident, neglect or misuse.

Due to variations during the manufacturing process, we may reduce the print size by up to 15% to achieve a print that fits on small / extra small garments. This may result in the physical product not exactly matching the product image, but we will not consider this product as faulty and no refund/replacement will be offered unless a genuine fault with the print or garment is present.

Legal

Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

These terms and conditions cover Designing The Beautiful Game. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.

We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.

Designing The Beautiful Game is a trading name of Second Language Design Consultants Ltd, 38 Collingwood Street, Newcastle upon Tyne, NE1 1JF.

We do not guarantee that this web site will be compatible with all customers computers.

You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this website without our prior written consent.